ABSTRACT
Resumo O presente estudo tem como objetivo investigar em que medida o controle burocrático e o suporte organizacional afetam o engajamento no trabalho de funcionários públicos e o papel mediador do empoderamento psicológico. Para alcançar esse objetivo, foi realizado um levantamento junto a 159 servidores públicos de dois tribunais de contas brasileiros, com posterior aplicação de análise fatorial exploratória, técnicas de parcelamento, análise fatorial confirmatória e regressão de mínimos quadrados ordinários (OLS). Os resultados evidenciam que há mediação total negativa entre controle burocrático e engajamento no trabalho por meio do empoderamento psicológico. O efeito do suporte organizacional no engajamento no trabalho é parcial e positivamente mediado pelo empoderamento psicológico. Assim, o empoderamento psicológico parece ser um importante mecanismo por meio do qual os funcionários públicos reagem a características do contexto de trabalho, sendo enfraquecido em situações de controle burocrático exacerbado ou de falta de suporte organizacional, com consequências para o nível de entusiasmo e dedicação. Os achados são discutidos à luz de suas implicações teóricas e práticas para a gestão no setor público.
Resumen El presente estudio tuvo como objetivo investigar hasta qué punto el control burocrático y el apoyo organizacional afectan el compromiso laboral de los servidores públicos y el papel mediador del empoderamiento psicológico. Para lograr este objetivo, se llevó a cabo una investigación cuantitativa, basada en datos recolectados de 159 servidores públicos de dos tribunales de cuentas brasileños, con la aplicación posterior de análisis factorial exploratorio, división de variables, análisis factorial confirmatorio y regresión de mínimos cuadrados ordinarios (OLS). Los resultados muestran que existe una mediación negativa total entre el control burocrático y el compromiso laboral a través del empoderamiento psicológico. El efecto del apoyo organizacional sobre el engagement en el trabajo está parcialmente y positivamente mediado por el empoderamiento psicológico. Así, el empoderamiento psicológico constituye un mecanismo importante a través del cual los servidores públicos reaccionan a las características del contexto de trabajo, debilitándose en situaciones de control burocrático exacerbado o falta de apoyo organizacional, con consecuencias en el nivel de entusiasmo y dedicación. Los hallazgos se discuten a la luz de sus implicaciones teóricas y prácticas para la gestión en el sector público.
Abstract The study investigates how bureaucratic control and organizational support affect the civil servant's work engagement and the mediating role of psychological empowerment. The research adopted a quantitative approach using data collected from 159 public servants of Brazilian courts of accounts, with subsequent application of exploratory factor analysis, parceling techniques, confirmatory factor analysis, and ordinary least squares regression (OLS). The results show a negative mediation of psychological empowerment in the relationship between bureaucratic control and work engagement and a partial and positive mediation between organizational support and work engagement. Thus, psychological empowerment constitutes an important mechanism through which civil servants react to characteristics of the work context, being weakened in situations of exacerbated bureaucratic control or lack of organizational support, with consequences for the level of enthusiasm and dedication. The findings are discussed in light of their theoretical and practical implications for management in the public sector.
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To explore the effect of doctor-patient relationship perception on work performance among medical staff in public hospitals and its mechanism. The convenient sampling method was used to select 380 medical staff working in four public tertiary hospitals in Sichuan Province, Zhejiang Province, and Fujian Province from August 2022 to October 2022 as the research objects, and the General Information Questionnaire, Doctor-Patient Relationship Scale, General Self-Efficacy Scale, Perceived Organizational Support Scale, Work Performance Questionnaire were used. This paper showed that the doctor-patient relationship perception of medical staff was negatively correlated with self-efficacy (r=-0.392, P<0.01) and work performance (r=-0.286, P<0.01), self-efficacy was positively correlated with perceived organizational support (r=0.538, P<0.01) and work performance (r=0.507, P<0.01), perceived organizational support was positively correlated with work performance (r=0.510, P<0.01). Self-efficacy played a partial mediating role between doctor-patient relationship perception and work performance, and its effect value was -0.241, accounting for 64.78% of the total effect. Perceived organizational support weakened the negative predictive effect of doctor-patient relationship perception on self-efficacy, which moderates the first half path of the mediating model that doctor-patient relationship perception affects work performance through self-efficacy. It indicated that the doctor-patient relationship perceived by medical staff in public hospitals is poor. Measures should be taken from the aspects of policy support, hospital and society levels to alleviate the doctor-patient relationship, play the mediating role of self-efficacy and the moderating role of organizational support, minimize the negative impact of doctor-patient relationship on the work performance among medical staff, and improve the work performance of medical staff, so as to improve the overall quality of medical services.
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【Objective】 To explore the chain mediation model of psychological capital and coping efficacy on the relationship between organizational support and competence of university psychological commissioners. 【Methods】 We recruited 366 college psychological commissioners to complete the questionnaire survey regarding organizational support, competence of psychological commissary, psychological capital, and coping efficacy. 【Results】 ① Organizational support was positively correlated with the competence of psychological commissioners (r=0.61, P<0.01), psychological capital (r=0.59, P<0.01), and coping efficacy (r=0.57, P<0.01). The competence of psychological commissioners had a positive correlation with psychological capital (r=0.61, P<0.01) and coping efficacy (r=0.63, P<0.01). There was a positive correlation between psychological capital and coping efficacy (r=0.72, P<0.01). ② Psychological capital and coping efficacy had a chain mediating effect between organizational support and competence of psychological commissioners. The proportion of indirect effect was 43.76%. 【Conclusion】 Organizational support influences the competence of psychological commissioners, which can be predicted via the chain mediating path between psychological capital and coping efficacy.
ABSTRACT
El presente estudio tiene como objetivo describir la relación que existe entre teletrabajo, carga mental y conflicto trabajo-familia. A 102 trabajadores del sector privado en Chile, que se encuentran bajo la modalidad de teletrabajo, se les administró de manera online los cuestionarios Cuestionario de percepción y condiciones teletrabajo (Ossa, Jiménez y Gómez, 2020), Cuestionario de carga mental (Ceballos, Paravic, Burgos y Barriga, 2014) y Cuestionario conflicto trabajo-familia" (Carlson, Kacmar y Williams, 2000). Se observan relaciones negativas y significativas entre teletrabajo y conflicto trabajo familia (r= -.572, p= .000) , y entre teletrabajo y carga mental (r= -.307, p= .002). Mientras que entre carga mental y conflicto trabajo-familia existe relación positiva (r= .360, p= .000). Se concluye que el Teletrabajo tiene influencia en las áreas de carga mental y conflicto trabajo-familia, del mismo modo que estas variables tienen influencia en el teletrabajo, por lo que el apoyo de recursos organizacionales, tecnológicos e interpersonales de una de estas áreas por parte de la organización será beneficioso para las políticas organizacionales.
The present study has as its objective to describe the existing relationship between remote work, mental burden and work-family conflict. The questionnaires Remote Work Perception Scale (Ossa, Jiménez & Gómez, 2020), Mental Burden Scale (Ceballos, Paravic, Burgos & Barriga, 2014) and Work-family Conflict Questionnaire (Carlson, Kacmar & Williams, 2000)were administered via online to 102 private sector workers in Chile who are working remotely. Negative relationships between remote work and work-family conflict were observed (r= -.572, p= .000), and between remote work and mental burden (r= -.307, p= .002). While there is a positive relationship between mental burden and work-family conflict (r= .360, p= .000). It is concluded that remote work has an influence on the areas of mental burden and work-family conflict in the same manner that this variables have an influence on remote work, so that the support of organisational, technological and interpersonal resources on one of these areas by the organisation can be beneficial for the organisational politics and the workers' life.
O presente estudo tem como objetivo descrever a relação entre teletrabalho, carga mental e conflito trabalho-família. 102 trabalhadores do setor privado no Chile, que estão na modalidade de teletrabalho, foram aplicados online os questionários "Questionário de condições de percepção e teletrabalho" (Ossa, Jiménez e Gómez, 2020), "Questionário de carga mental" (Ceballos, Paravic, Burgos e Barriga, 2014) e "Questionário conflito trabalho-família" (Carlson, Kacmar e Williams, 2000). Observam-se relações negativas e significativas entre o teletrabalho e o conflito trabalho-família (r = -.572, p = .000) e entre o teletrabalho e a carga mental (r = -.307, p= .002). Já entre carga mental e conflito trabalho-família existe uma relação positiva (r = 0,360, p = 0,000). Conclui-se que o Teletrabalho influencia as áreas de carga mental e conflito trabalho-família, da mesma forma que estas variáveis ââinfluenciam o teletrabalho, de forma que o suporte dos recursos organizacionais, tecnológicos e interpessoais de uma destas áreas por da organização será benéfico para as políticas organizacionais.
Subject(s)
Teleworking , WorkABSTRACT
Abstract Perceived Organizational Support refers to workers evaluating their workplaces and creating a general perception on whether their contributions are considered worthy by the organization. Employees who consider that the organization values what they contribute and ideas exchanging, also showing concern for their well-being, are people with better job performance, less absenteeism and higher expectations about rewards for their work. Perceived Organizational Support is increasingly recognized as an important factor in worker's performance and research has shown that it could be related to various sociodemographic and economic variables. The objective of this study was to analyze the relationship between Perceived Organizational Support with sociodemographic variables such as age, gender, educational level, suffering from chronic illness and paternity / maternity; and also economic variables such as years of work, salary, type of economic activity, organization size and hierarchical level in Mexican workers of the service sector. Sample included 294 workers from 27 different organizations, who answered Perceived Organizational Support and sociodemographic and economic characteristics surveys. Results show that only organization size obtained significant differences, being organizations with many employees where more support is perceived compared to small companies or institutions. The rest of the variables did not show significant differences, which represents that Perceived Organizational Support is not related to age, gender, educational level, suffering from chronic illness and paternity / maternity, years of work, salary, economic activity or the hierarchical level. Obtained evidence is discussed and recommendations for future research are proposed.
Resumen El Apoyo Organizacional Percibido refiere a la percepción general que los trabajadores crean sobre el aprecio a sus contribuciones en la organización en la que se encuentran. Los empleados que consideran que en su trabajo valoran sus aportaciones, sus ideas y su bienestar son personas con un mejor rendimiento laboral, menor ausentismo y mayores expectativas sobre la recompensa de su desempeño. Los estudios han mostrado que podría estar relacionado con diversas variables sociodemográficas y económicas de una población, por lo que el objetivo de esta investigación fue analizar la relación de los diferentes niveles de apoyo organizacional percibido con las variables sociodemográficas -edad, género, nivel educativo, padecer enfermedad crónica y paternidad / maternidad- y con las variables económicas -años de trabajo, salario, tipo de actividad económica, tamaño de la organización y nivel jerárquico- de trabajadores mexicanos del sector de servicios. Estudiar esta variable con este tipo de organizaciones (actividades asociadas a la venta y entrega de servicios) es relevante, puesto que es un área económica importante y que, además, contiene a la mayor fuerza de trabajo en el mundo, y en México estos datos no son la excepción. Esta investigación tiene un diseño transversal, descriptivo y correlacional. El estudio se llevó a cabo con 294 trabajadores de 27 organizaciones de la ciudad de Colima, México. La clasificación de los lugares de trabajo se realizó acorde a las actividades económicas establecidas en el Directorio Estadístico Nacional de Unidades Económicas (DENUE), las cuales quedaron conformadas por ventas, educación, salud, alojamiento temporal, no gubernamentales y organizaciones de gobierno. Los trabajadores respondieron el cuestionario de apoyo organizacional percibido, conformado por dos dimensiones: (1) satisfacción de necesidades socioafectivas; y (2) sensación de reconocimiento. Además, contestaron otro instrumento para medir las características sociodemográficas y económicas elaborado por los autores de este estudio basados en la Encuesta Nacional de Ocupación y Empleo (ENOE). El análisis de datos se llevó a cabo mediante descriptivos y pruebas no paramétricas (Spearman, U de Mann-Whitney y H de Kruskal-Wallis). Los resultados de las puntuaciones del cuestionario señalaron que existe una distribución asimétrica en la dimensión de satisfacción de necesidades socioafectivas, con un sesgo positivo, mientras que la dimensión de sensación de reconocimiento mostró simetría en la distribución de las respuestas. Respecto al análisis de las correlaciones realizadas sobre las variables de edad, antigüedad y salario respecto al apoyo organizacional percibido y sus dimensiones, no mostraron ser significativos. En cuanto a los análisis de diferencias muestrales, solo el tamaño de la organización obtuvo diferencias significativas, e indicó que es en los grandes lugares de trabajo en los que se percibe más apoyo de la organización en comparación con las empresas o instituciones pequeñas. El resto de las características no mostraron diferencias significativas, lo que representa que el apoyo organizacional percibido no está relacionado con la edad, el género, el nivel educativo, el padecer enfermedad crónica, la paternidad / maternidad, los años de trabajo, el salario, el tipo de actividad económica ni el nivel jerárquico. Algunos sesgos presentes en esta investigación están relacionados con la representatividad de la muestra puesto que los grupos no fueron homogéneos, ya que había un mayor número de trabajadores pertenecientes a las organizaciones de salud y educación. Futuras investigaciones podrían explorar en mayor medida la interacción de las variables de estudios con otras para una mejor comprensión. Además, sería interesante analizar las políticas y los aspectos sociales entre los tamaños de las organizaciones para establecer conclusiones más profundas respecto a las diferencias encontradas en este estudio.
ABSTRACT
El presente estudio tiene como objetivo describir la relación que existe entre teletrabajo, carga mental y conflicto trabajo-familia. A 102 trabajadores del sector privado en Chile, que se encuentran bajo la modalidad de teletrabajo, se les administró de manera online los cuestionarios "Cuestionario de percepción y condiciones teletrabajo" (Ossa, Jiménez y Gómez, 2020), "Cuestionario de carga mental" (Ceballos, Paravic, Burgos y Barriga, 2014) y "Cuestionario conflicto trabajo-familia" (Carlson, Kacmar y Williams, 2000). Se observan relaciones negativas y significativas entre teletrabajo y conflicto trabajo familia (r= -.572, p= .000) , y entre teletrabajo y carga mental (r= -.307, p= .002). Mientras que entre carga mental y conflicto trabajo-familia existe relación positiva (r= .360, p= .000). Se concluye que el Teletrabajo tiene influencia en las áreas de carga mental y conflicto trabajo-familia, del mismo modo que estas variables tienen influencia en el teletrabajo, por lo que el apoyo de recursos organizacionales, tecnológicos e interpersonales de una de estas áreas por parte de la organización será beneficioso para las políticas organizacionales.
The present study has as its objective to describe the existing relationship between remote work, mental burden and work-family conflict. The questionnaires "Remote Work Perception Scale" (Ossa, Jiménez & Gómez, 2020), "Mental Burden Scale" (Ceballos, Paravic, Burgos & Barriga, 2014) and "Work-family Conflict Questionnaire" (Carlson, Kacmar & Williams, 2000)were administered via online to 102 private sector workers in Chile who are working remotely. Negative relationships between remote work and work-family conflict were observed (r= -.572, p= .000), and between remote work and mental burden (r= -.307, p= .002). While there is a positive relationship between mental burden and work-family conflict (r= .360, p= .000). It is concluded that remote work has an influence on the areas of mental burden and work-family conflict in the same manner that this variables have an influence on remote work, so that the support of organisational, technological and interpersonal resources on one of these areas by the organisation can be beneficial for the organisational politics and the workers' life.
O presente estudo tem como objetivo descrever a relação entre teletrabalho, carga mental e conflito trabalho-família. 102 trabalhadores do setor privado no Chile, que estão na modalidade de teletrabalho, foram aplicados online os questionários "Questionário de condições de percepção e teletrabalho" (Ossa, Jiménez e Gómez, 2020), "Questionário de carga mental" (Ceballos, Paravic, Burgos e Barriga, 2014) e "Questionário conflito trabalho-família" (Carlson, Kacmar e Williams, 2000). Observam-se relações negativas e significativas entre o teletrabalho e o conflito trabalho-família (r = -.572, p = .000) e entre o teletrabalho e a carga mental (r = -.307, p= .002). Já entre carga mental e conflito trabalho-família existe uma relação positiva (r = 0,360, p = 0,000). Conclui-se que o Teletrabalho influencia as áreas de carga mental e conflito trabalho-família, da mesma forma que estas variáveis ââinfluenciam o teletrabalho, de forma que o suporte dos recursos organizacionais, tecnológicos e interpessoais de uma destas áreas por da organização será benéfico para as políticas organizacionais.
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Este estudo teve por objetivo testar um modelo no qual o bem-estar no trabalho (BET) é explicado pela percepção de suporte organizacional e capital psicológico. Trata-se de estudo quantitativo, corte transversal e correlacional, no qual a amostra foi composta por 227 trabalhadores, sendo a maioria do sexo feminino (57,7%), na faixa etária de 29 anos e com prevalência de curso superior incompleto e completo representando 65,2% dos participantes. A maioria atua na iniciativa privada (68,3%) e não ocupa cargo de chefia. Foram utilizados instrumentos fidedignos e com índicio de validade relativos aos construtos investigados. Para análise de dados, utilizaram-se estatística descritiva, testes de comparação de médias (Teste t e ANOVA) e análise de regressão múltipla (método padrão). Entre os resultados, identificou-se que otimismo, autoeficácia/esperança (capital psicológico) e a percepção de suporte organizacional são variáveis explicativas das vivências de BET. Portanto o modelo não foi confirmado na íntegra, pois resiliência não apresentou relações significativas com bem-estar. Além disso, somente otimismo revelou poder explicativo sobre afetos positivos, afetos negativos e realização (dimensões de BET). Destaca-se que capital psicológico demonstrou maior peso na predição de BET que percepção de suporte organizacional, exceto no caso de afeto negativo. Os resultados indicam que tanto variáveis individuais quanto variáveis contextuais são importantes para explicar a prevalência de BET.(AU)
This study aimed to test a model in which well-being at work (WBW) is explained by the perception of organizational support and psychological capital. This is a quantitative, cross-sectional and correlational study, in which the sample consisted of 227 workers, most whom were female (57.7%), mean age of 29 years, and with prevalence of incomplete and complete higher education representing 65.2% of the participants. Most work in the private sector (68.3%) and do not occupy a leadership position. Reliable and valid instruments were used for the investigated constructs. For data analysis, descriptive statistics, means comparison tests (t test and ANOVA), and multiple regression analysis (standard method) were used. Among the results, optimism, self-efficacy/hope (psychological capital), and the perception of organizational support were identified as explanatory variables of the experiences of WBW. Therefore, the model has not been fully confirmed, as resilience did not show significant relationships with well-being. In addition, only optimism showed explanatory power about positive affects, negative affects and achievement (dimensions of WBW). Note that psychological capital had a greater weight in the prediction of WBW than the perception of organizational support, except in the case of negative affect. These results indicate that both individual and contextual variables are important to explain the prevalence of WBW.(AU)
Este estudio tuvo como objetivo probar un modelo en el que el bienestar en el trabajo (BT) se explica por la percepción de apoyo organizacional y capital psicológico. Se trata de un estudio cuantitativo, transversal y correlacional en que la muestra estuvo conformada por 227 trabajadores, en su mayoría mujeres (57,7%), con edad media de 29 años, y predominio de estudios superiores incompletos y completos en el 65,2% de los participantes. La mayoría trabaja en el sector privado (68,3%) y no ocupa una posición de liderazgo. Se utilizaron instrumentos fiables y válidos para los constructos investigados. Para el análisis de datos se utilizó la estadística descriptiva, pruebas de comparación de medias (prueba t y ANOVA) y análisis de regresión múltiple (método estándar). Los resultados apuntan que el optimismo, la autoeficacia/esperanza (capital psicológico) y la percepción de apoyo organizacional se constituyeron como variables explicativas de BT. Por lo tanto, el modelo no se confirmó por completo, ya que la resiliencia no mostró ninguna relación significativa con el bienestar. Además, solo el optimismo mostró poder explicativo sobre los afectos positivos, los afectos negativos y el logro (dimensiones de BT). Es de destacar que el capital psicológico tuvo un mayor peso en la predicción de BT que la percepción de apoyo organizacional, excepto en el caso del afecto negativo. Estos resultados indican que tanto las variables individuales como las contextuales son importantes para explicar la prevalencia de BT.(AU)
Subject(s)
Humans , Male , Female , Adult , Organizational Innovation , Employee Incentive Plans , Psychology, Positive , Health Promotion , Job Satisfaction , Organizations , Private Sector , Self Efficacy , Emotions , Resilience, Psychological , Hope , Optimism , Work Engagement , Group Dynamics , Occupational DiseasesABSTRACT
@#Objective （ ） To explore the influence of perceived organizational support POS and psychological resilience on （ - ）Methods presenteeism behavior in medical staff in the prevention and control of coronavirus disease COVID 19 . Doctors - - and nurses engaged in the front line work of prevention and control in the four designated hospitals for the treatment of COVID ， 19 in Guangdong Province Hunan Province and Jiangsu Province were selected as the research subjects using a random cluster ， - - sampling method. The Survey of Perceived Organizational Support Scale the 10 item Connor Davidson Resilience Scale and - ， Results Standford Presenteeism Scale 6 were used to investigate their POS psychological resilience and presenteeism. The ， （ ），（ ） （ ）， total scores of POS psychological resilience and presenteeism were 44.9±7.6 31.2±5.7 and 18.5±3.7 respectively. （ Both POS and psychological resilience had negative effect on presenteeism standardized regression coefficient were −0.59 ， P ） ［ and −0.38 both <0.01 . Psychological resilience played a partial mediating role between POS and presenteeism 95% （ - ）， ］ Conclusion confidence interval −0.22 −0.09 the mediating effect ratio was 23.4% . Both POS and psychological - ， resilience can directly affect the presenteeism behavior of medical staff in COVID 19 prevention and control and POS can also indirectly affect their presenteeism by affecting psychological resilience.
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@#Objective （ ） To explore the influence of perceived organizational support POS and psychological resilience on （ - ）Methods presenteeism behavior in medical staff in the prevention and control of coronavirus disease COVID 19 . Doctors - - and nurses engaged in the front line work of prevention and control in the four designated hospitals for the treatment of COVID ， 19 in Guangdong Province Hunan Province and Jiangsu Province were selected as the research subjects using a random cluster ， - - sampling method. The Survey of Perceived Organizational Support Scale the 10 item Connor Davidson Resilience Scale and - ， Results Standford Presenteeism Scale 6 were used to investigate their POS psychological resilience and presenteeism. The ， （ ），（ ） （ ）， total scores of POS psychological resilience and presenteeism were 44.9±7.6 31.2±5.7 and 18.5±3.7 respectively. （ Both POS and psychological resilience had negative effect on presenteeism standardized regression coefficient were −0.59 ， P ） ［ and −0.38 both <0.01 . Psychological resilience played a partial mediating role between POS and presenteeism 95% （ - ）， ］ Conclusion confidence interval −0.22 −0.09 the mediating effect ratio was 23.4% . Both POS and psychological - ， resilience can directly affect the presenteeism behavior of medical staff in COVID 19 prevention and control and POS can also indirectly affect their presenteeism by affecting psychological resilience.
ABSTRACT
@#Objective （ ） To explore the influence of perceived organizational support POS and psychological resilience on （ - ）Methods presenteeism behavior in medical staff in the prevention and control of coronavirus disease COVID 19 . Doctors - - and nurses engaged in the front line work of prevention and control in the four designated hospitals for the treatment of COVID ， 19 in Guangdong Province Hunan Province and Jiangsu Province were selected as the research subjects using a random cluster ， - - sampling method. The Survey of Perceived Organizational Support Scale the 10 item Connor Davidson Resilience Scale and - ， Results Standford Presenteeism Scale 6 were used to investigate their POS psychological resilience and presenteeism. The ， （ ），（ ） （ ）， total scores of POS psychological resilience and presenteeism were 44.9±7.6 31.2±5.7 and 18.5±3.7 respectively. （ Both POS and psychological resilience had negative effect on presenteeism standardized regression coefficient were −0.59 ， P ） ［ and −0.38 both <0.01 . Psychological resilience played a partial mediating role between POS and presenteeism 95% （ - ）， ］ Conclusion confidence interval −0.22 −0.09 the mediating effect ratio was 23.4% . Both POS and psychological - ， resilience can directly affect the presenteeism behavior of medical staff in COVID 19 prevention and control and POS can also indirectly affect their presenteeism by affecting psychological resilience.
ABSTRACT
Abstract Introduction: The organizational support and the work engagement are important elements aligned with the psychology perspective of occupational health. Understanding the interaction between both variables in a context little explored as México and Latin America give an interesting contribution to its analysis. Objective: Analyze the relationship between perceived organizational support and work engagement in Mexican workers. Method: Cross-sectional and correlational design were employed in this study. A regression analysis was performed on the data obtained of the Survey Perceived Organizational Support (SPOS) and Utrecht Work Engagement Scale (UWES) in their short and Spanish version. The sample consisted of 292 Mexican workers of the tertiary sector. Results: Spearman correlation showed significant but weak correlations only between one dimension of perceived organizational support (satisfaction of socio-affective needs) and two dimensions of work engagement: vigor (rho = 0.33, p < 0.01) and dedication (rho = 0.28, p < 0.01). Conclusions: The evidence found does not support an important relationship between the two variables unlike previous studies, but those were made in different contexts to Latin America and some were related to other variables. So, it is proposed to investigate relationship of perceived organizational support with the engagement considering other variables as mediating.
Resumen Introducción: El apoyo organizacional y el engagement laboral son elementos importantes alineados con la perspectiva psicológica de la salud ocupacional. La comprensión de la interacción entre ambas variables en contexto poco explorado como lo es México y Latinoamérica genera un aporte interesante para su análisis. Objetivo: Analizar la relación entre el apoyo organizacional percibido y el engagement laboral en trabajadores mexicanos. Método: Diseño transversal y correlacional fue empleado en el estudio. Se realizó un análisis de regresión con los datos obtenidos del Cuestionario de Apoyo Organizacional Percibido (SPOS) y del Utrecht Work Engagement Scale (UWES) en sus versiones cortas y en español. El muestro fue por conveniencia y consistió en 292 trabajadores mexicanos del sector terciario. Resultados: El análisis de correlación de Spearman mostró una correlación significativa, pero débil, entre una dimensión del apoyo organizacional percibido (satisfacción de las necesidades socioafectivas) y dos dimensiones del engagement: vigor (rho = 0.33, p < 0.01) y dedicación (rho = 0.28, p < 0.01). Conclusiones: La evidencia encontrada no sostiene una relación importante entre ambas variables a diferencia de estudios anteriores, pero esos fueron realizados en contextos distintos al latinoamericano y algunos relacionan otras variables. Por ello se propone ahondar en la investigación de la relación del apoyo organizacional percibido con el engagement considerando otras variables como mediadoras.
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This study evaluated the relationship between perceived work support, occupational stressors and burnout in a sample of 102 teachers, testing a model based on structural equations. The Labor Support Scale (ESUL), the Workplace Stress Vulnerability Scale (EVENT) and the Brazilian Burnout Scale (EBB) were applied. From the results, the EBB correlated positively and moderately with the EVENT and negatively and with a weak magnitude with the ESUL. The EVENT and ESUL presented a negative and weak correlation. Using the path analysis model, stressors at work mediated the relationship between work support and burnout. The social interaction dimension (ESUL) predicted the climate and organizational functioning (EVENT), which in turn directly impacted emotional exhaustion/professional frustration and depersonalization/detachment (EBB). The study demonstrates the importance of investigating these constructs in the school context, aiming to support the planning of interventions and the reduction of stressors and burnout indicators. (AU)
Esta pesquisa avaliou a relação entre percepção de suporte laboral, estressores ocupacionais e burnout em uma amostra de 102 professores, testando um modelo baseado em equações estruturais. A Escala de Suporte Laboral (ESUL), Escala de Vulnerabilidade ao Estresse no Trabalho (EVENT) e Escala Brasileira de Burnout (EBB) foram aplicadas. Dos resultados, a EBB correlacionou positiva e moderadamente com EVENT, e negativamente e de magnitude fraca com ESUL. EVENT e ESUL correlacionaram negativamente e com magnitude fraca. Pelo modelo de path analysis, estressores no trabalho mediaram a relação entre suporte laboral e burnout. A dimensão interação social (ESUL) prediz o clima e funcionamento organizacional (EVENT), que, por sua vez, impacta diretamente na exaustão emocional/frustração profissional e despersonalização/distanciamento (EBB). O estudo demonstra a importância de se investigar os referidos construtos no contexto escolar, visando tanto o planejamento de intervenções quanto a diminuição dos estressores e indicadores de burnout. (AU)
Esta investigación evaluó la relación entre el apoyo laboral percibido, los estresores ocupacionales y el burnout en una muestra de 102 profesores, probando un modelo basado en ecuaciones estructurales. Se aplicaron la Escala de Apoyo Laboral (ESUL), la Escala de Vulnerabilidad al Estrés Laboral (EVENT) y la Escala Brasileña de Burnout (EBB). A partir de los resultados, EBB se correlacionó positiva y moderadamente con EVENT y negativamente y de magnitud débil con ESUL. EVENT y ESUL se correlacionaron negativamente y con magnitud débil. A través del modelo path analysis, los factores de estrés en el trabajo mediaron la relación entre el apoyo laboral y el burnout. La dimensión de interacción social (ESUL) predice el clima y el funcionamiento organizacional (EVENT), que a su vez, impacta directamente en el agotamiento emocional/frustración profesional y en la despersonalización/distanciamiento (EBB). El estudio demuestra la importancia de investigar estos constructos en el contexto escolar, indicando tanto a la planificación de intervenciones como a la reducción de factores estresantes e indicios de burnout. (AU)
Subject(s)
Humans , Male , Female , Adult , Middle Aged , Social Support , Faculty/psychology , School Teachers/psychology , Occupational Stress/psychology , Burnout, Psychological/psychology , Linear ModelsABSTRACT
Objective:To explore the mediating effect of perceived organizational support on the relationship between personality traits and perceived self-efficacy of male nurses.Methods:A total of 766 male nurses from 20 level-A general hospitals in Shandong province were selected by convenience sampling method in December 2020. The general status questionnaire, the simplified version of Big Five Personality Inventory, the Perceived Organizational Support Scale and the General Self-efficacy Scale were used to investigate them.Results:The total score and average item score of 766 male nurses' sense of organizational support was 44.05±9.31, 3.38±0.72, and the total score and average item score of general self-efficacy was 26.19±5.65, 2.62±0.57. In 766 male nurses, perceived organizational support had a partial mediating effect on neuroticism and openness, with effect values of 21.71% and 10.19%, respectively. In addition, perceived organizational support had a complete mediating effect on conscientiousness and self-efficacy.Conclusions:The organizational support and self-efficacy of 766 male nurses were above average, and organizational support played a mediating role in the relationship between neuroticism, openness, conscientiousness and general self-efficacy.Nursing managers should give more organizational support to male nurses to change the influence of neuroticism, responsibility, agreeableness and open personality traits on self-efficacy, so as to improve the level of self-efficacy of male nurses.
ABSTRACT
Os constructos do Capital Psicológico e Suporte Organizacional são áreas do conhecimento que propõem o resgate do valor das pessoas e suas implicações no ambiente das empresas. O presente estudo tem como objetivo analisar a relação entre suporte organizacional, capital psicológico positivo no trabalho e saúde geral em enfermeiros de um hospital público na cidade de Natal-RN. Tratou-se de uma pesquisa quantitativa, e, para coleta de dados, foram utilizados 04 instrumentos: Questionário de caracterização sociodemográfico e laboral; Escala de Percepção de Suporte Organizacional, Escala de Capital Psicológico Positivo no Trabalho e o Questionário de Saúde Geral, aplicados a 101 enfermeiros. Por meio do pacote estatístico SPSSWIN 24.0 e AMOS 22, realizaram-se as análises estatísticas descritivas, correlação de Pearson, teste t de Student, alfas e verificação do modelo teórico. Observou-se que a associação entre o suporte organizacional e questionário de saúde geral não foi significativa, refutando a hipótese inicial. Gerou-se um modelo alternativo, hipotetizando uma perspectiva mediacional. Nesta, a variável suporte organizacional associou-se positivamente ao capital psicológico, e este ao QSG. Conclui-se que o modelo alternativo apresentou melhores resultados, demonstrando que, quando o capital psicológico atua como mediador entre o suporte organizacional e a saúde geral dos enfermeiros, é possível obter melhores níveis de saúde.
The Psychological Capital and Organizational Support constructs are areas of knowledge which suggest the redemption of people's value and their implica-tions over the companies' environment. The present study aims to analyze the relationship between organizational support, positive psychological capital and general health in nurses from a public hospital in the city of Natal, state of Rio Grande do Norte, Brazil. The study quantitative field research, data collection used 04 instruments: a social-demographic and labor characteriza-tion questionnaire; the Perceived Organizational Support Scale; the Positive Psychological Capital Scale at Work, and the General Health Questionnaire, applied to 101 nurses. Through the SPSSWIN 24.0 and AMOS 22 statistical package, descriptive statistical analysis was carried out, the Pearson corre-lation, the Student's t-test, alphas and the theoretical model validation. It was observed that the association between organizational support and QSG was not significant, refuting the initial hypothesis. An alternative model was generated, hypothesizing a mediation perspective, in this, the organizational support variable was positively associated with psychological capital, and this with QSG. The research concludes that the the alternative model presented better results, shows that when the psychological capital acts as a mediator between the organizational support and the nurses' general health, it is possible to reach better health levels.
Los constructos del Capital Psicológico y Soporte Organizacional son áreas del conocimiento que proponen el rescate del valor de las personas y sus implicaciones en el ambiente de las empresas. El presente estudio tiene como objetivo analizar la relación entre soporte organizacional, capital psicológico positivo en el trabajo y salud general en los enfermeros de un hospital público en la ciudad de Natal-RN. Se trata de una investigación cuantitativa, para la recolección de datos se utilizaron 04 instrumentos: Cuestionario de caracte-rización sociodemográfica y laboral; Escala de percepción de soporte orga-nizacional; Escala de capital psicológico positivo en el trabajo y Cuestionario de salud general, aplicados a 101 enfermeros. A través del paquete estadístico SPSSWIN 24.0 y AMOS 22, se llevaron a cabo los análisis estadísticos descrip-tivos, correlación de Pearson, prueba t de Student, alphas y verificación del modelo teórico. Se observó que la asociación entre apoyo organizacional y CSG no fue significativa, refutando la hipótesis inicial. Se generó un modelo alternativo, hipotetizando una perspectiva mediacional, en este, la variable de apoyo organizacional se asoció positivamente con el capital psicológico, y este con CSG. Se concluye que el modelo alternativo mostró mejores resultados, demostrando que cuando el capital psicológico actúa como mediador entre el apoyo organizacional y la salud general de las enfermeras, es posible obtener mejores niveles de salud.
Subject(s)
Humans , Male , Female , Adult , Middle Aged , Power, Psychological , Mental Health , Capacity Building , Correlation of Data , Mediation Analysis , Hospitals, Public , Nurses, Male/psychologyABSTRACT
O objetivo deste estudo é analisar a influência do suporte organizacional na ocorrência de vivências de prazer e sofrimento no trabalho inserido em um contexto hospitalar. Para tanto, foi realizada uma pesquisa investigativa quantitativa com cento e setenta e dois profissionais de um hospital privado no norte do Rio Grande do Sul. Os resultados mostraram que o suporte material para um melhor desempenho influencia significativamente nas vivências de prazer e estímulo no trabalho, enquanto a sobrecarga de trabalho e a precariedade da gestão do desempenho estão relacionadas com as vivências de sofrimento.
The aim of this study is to analyze the influence of organizational support on the occurrence of experiences of pleasure and suffering at work in a hospital context. For this, quantitative research was carried out with 172 professionals from a private hospital in the north of Rio Grande do Sul. The results showed that the material support for better performance significantly influences the experiences of pleasure at work, while work overload and poor performance management are related to the experiences of suffering.
El objetivo de este estudio es analizarla influencia del apoyo organizacional en la ocurrencia de experiencias de placer y sufrimiento en el trabajo insertado en un contexto hospitalario. Para tanto, se realizó una pesquisa investigativa cuantitativa con ciento setenta y dos profesionales de un hospital privado en el norte de Rio Grande do Sul. Los resultados mostraron que el apoyo material para un mejor rendimiento influye significativamente en las experiencias de placer y estimulo en el trabajo, mientras que la sobrecarga de trabajo y la precariedad de la gestión del desempeño están relacionadas con las experiencias de sufrimiento.
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Resumo É cada vez mais comum o discurso de que as organizações visam proporcionar melhores condições de trabalho a seus funcionários, o que pode ser entendido como uma busca crescente pelo oferecimento de suporte e melhorias quanto à percepção de adequado clima de trabalho. Nesse sentido, a presente pesquisa investigou a percepção de clima e suporte organizacionais em uma amostra de 300 trabalhadores, analisou-se também possíveis diferenças de médias de respostas em relação a variáveis sociodemográficas com base nas pontuações obtidas pelos trabalhadores nos instrumentos aplicados: Escala de Clima Organizacional (CLIMOR) e à Escala de Suporte Laboral (ESUL), bem como verificou-se as correlações entre as temáticas clima e suporte organizacionais. Dos resultados, os participantes apresentaram pontuações classificadas com Média-Baixa, Média-Alta e Alta (ESUL) e Média-Baixa (CLIMOR), houve diferenças significativas em relação a variável tipo de organização e as associações entre os instrumentos foram positivas, indicando que maior percepção de um adequado clima organizacional tende a estar associada a maiores indicadores de suporte organizacional. Esses e outros resultados são discutidos com base na literatura.
Abstract It is increasingly common the statement about organizations are aimed to provide better working conditions for their employees, it can be understood as a growing search to provide support and improve the perception of a suitable work climate. In this sense, this the present study investigated the perception of climate and organizational support in a sample of 300 workers; it was also analyzed possible differences in the average of responses in relation to sociodemographic variables based on the scores obtained by the workers in the applied instruments: Climate Scale (CLIMOR) and the Labor Support Scale (ESUL); as well as correlations between the areas of organizational climate and support. The participants' scores classified as Medium-Low, Medium-High and High (ESUL) and Medium-Low (CLIMOR), there were significant differences regarding the type of organization variable, and the associations between the instruments were positive, indicating that greater perception of suitable work climate tends to be associated with higher indicators of organizational support. These and other results are discussed on the basis of literature.
Resumen: Es cada vez más común el discurso respecto a que las organizaciones apuntan a proporcionar mejores condiciones de trabajo a sus funcionarios, lo que puede entenderse como una búsqueda creciente por ofrecer soporte y mejorar la percepción de un adecuado clima de trabajo. En este sentido, el presente estudio investigó la percepción del clima y soporte organizacional en una muestra de 300 trabajadores, se analizaron también posibles diferencias de promedios de respuestas en relación a variables sociodemográficas con base en las puntuaciones obtenidas por los trabajadores en los instrumentos aplicados: Escala de Clima (CLIMOR) y Escala de Soporte Laboral (ESUL), y además, se verificaron las correlaciones entre las temáticas clima y soporte organizacional.). Los participantes presentaron puntuaciones clasificadas con Media-Baja, Media-Alta y Alta (ESUL) y Media-Baja (CLIMOR), se encontraron diferencias significativas en relación a la variable tipo de organización, y las asociaciones entre los instrumentos fueron positivas, indicando que una mayor percepción de un adecuado clima organizacional tiende a estar asociada a mayores indicadores de soporte organizacional. Estos y otros resultados se discuten con base en la literatura.
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Resumen El objetivo de este estudio es verificar si el clima organizacional y la sintomatología depresiva predicen el apoyo organizacional, así como realizar análisis complementarios que consideran variables sociodemográficas. Participaron 510 individuos que ejercían una actividad profesional a por lo menos seis meses, quienes respondieron la Escala de Apoyo Laboral (ESUL), la Escala de Evaluación de Clima Organizacional (Climor) y la Escala Baptista de Depresión-Versión Adulto (EBADEP-A). Los resultados mostraron que los modelos de regresión que mejor explicaron el apoyo organizacional fueron compuestos por dimensiones del clima organizacional, y que la sintomatología depresiva no ejerció ninguna influencia. En los análisis complementarios se observó que la variable relacionada con el tamaño de la empresa mostró una puntuación media mayor relacionada con el apoyo organizacional en empresas de gran porte, al compararlas con empresas de pequeño y mediano porte.
Abstract The objective of the study was to verify if the organizational climate and depressive symptomatology predict organizational support, as well as to perform complementary analyzes considering sociodemographic variables. Participants were 510 individuals who had a professional activity for at least six months, and who answered the Labor Support Scale (ESUL), the Organizational Climate Assessment Scale (Climor) and the Baptista Depression ScaleAdult Version (EBADEP-A). The results showed that the regression models that best explained the organizational support were composed by dimensions of the organizational climate, and that the depressive symptomatology did not exert any influence in model. In the complementary analyzes it was observed that the variable related to the size of the company showed a higher average score related to organizational support in large companies, when compared with small and medium size companies.
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Objective@#To explore the fitting and its influencing factors of ICU nurses.@*Methods@#There were 268 nurses recruited from the First Affiliated Hospital of Xi′an Jiaotong University, the Ninth Hospital of Xi′an, Shaanxi Provincial People′s Hospital by convenience sampling between April and June 2018. The Fitting Scale, Social Undermining Scale, Perceived Organizational Support Scale and Supportive Communication Scale were used in the investigation.@*Results@#The score of person-organization fit was (32.20±5.17). The score of person-job fit was (55.14±8.24), with the lowest score of supply-value fit subscale (2.58±0.48). The score of perceived organizational support, social undermining and supportive communication were (45.36±9.64), (46.27±7.48) and (68.47±11.25) respectively. Perceived organizational support, social undermining, contract nurses, and educational level could influence person- organization fit, which could explain 59.3% of the total variation. Working time, supportive communication and perceived organizational support could influence person- job fit, which could explain 47.6% of the total variation.@*Conclusions@#Nursing managers should improve the core value system of human resources management and organizational culture construction, enhance organizational support, construct humanities environment and coping strategy of undermining, provide the relevant training of interpersonal communication, and increase their organizational and job fitting.
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Objective To explore the fitting and its influencing factors of ICU nurses. Methods There were 268 nurses recruited from the First Affiliated Hospital of Xi′an Jiaotong University, the Ninth Hospital of Xi′an, Shaanxi Provincial People′s Hospital by convenience sampling between April and June 2018. The Fitting Scale, Social Undermining Scale, Perceived Organizational Support Scale and Supportive Communication Scale were used in the investigation. Results The score of person-organization fit was (32.20±5.17). The score of person-job fit was (55.14±8.24), with the lowest score of supply-value fit subscale (2.58±0.48). The score of perceived organizational support, social undermining and supportive communication were (45.36 ± 9.64), (46.27 ± 7.48) and (68.47 ± 11.25) respectively. Perceived organizational support, social undermining, contract nurses, and educational level could influence person- organization fit, which could explain 59.3% of the total variation. Working time, supportive communication and perceived organizational support could influence person- job fit, which could explain 47.6% of the total variation. Conclusions Nursing managers should improve the core value system of human resources management and organizational culture construction, enhance organizational support, construct humanities environment and coping strategy of undermining, provide the relevant training of interpersonal communication, and increase their organizational and job fitting.
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OBJECTIVE: To explore the influencing factors and correlation of job burnout and organizational support in medical staffs. METHODS: The cluster random sampling method was used to select 1 231 medical staffs as the study subjects from 7 municipal hospitals in Zhengzhou City,Henan Province. Maslach Burnout Inventory-General Survey and Organizational Support Scale were used for questionnaire survey. The correlation between job burnout and organizational support was analyzed by canonical correlation analysis. RESULTS: The score of job burnout was( 36. 0 ± 14. 1),and the median score of organizational support was 72. 0, showing a negative correlation( Spearman correlation coefficient was-0. 333,P < 0. 01). There is canonical correlation between job burnout and organizational support( F = 1. 94,P <0. 01). CONCLUSION: The present situation of job burnout among medical staffs is serious. Job burnout of medical staffs can be reduced by improving their sense of organizational support.